Homelessness: A Fair System?

Since one of my colleagues became homeless in Camden, I have been thinking about the issue of homelessness in the borough. For this show I spoke to some of the homeless people in Camden about their experience of the system that is in place to help. We hear from Ian Bangay, head of Camden Safer Streets Team, the street outreach team for Camden Council.
What rules are in place surrounding the system of help and how does it work? Is it fair?
The names of the people interviewed in this piece have been changed.